What Happened At Our Last Resident Council Meeting

With at least one third of our residents attending, our last meeting brought forth many complaints, mostly concerning the kitchen and the dining room areas, and covered these topics 

  1. Food was not served hot enough for all parts of the main course.
  2. What was ordered was missing, or something else was served in its place.
  3. Food lacked a real taste (That's why we keep salt and pepper on the table since most of food is not cooked with these spices).
  4. Our open-seating method brought a few complaints since many people like to sit with the same person(s).  Here we have an "open seating" procedure in which no seat is reserved. Whoever gets there first may occupy the seat.
  5. Servers need more training on how to handle residents in certain situations.
  6. Walkers or wheelchairs are not always withdrawn from the dining room before service begins.

Checking with other assisted living facilities within our living area, we found these are similar in problems encountered. Another solution was that we found residents must apply more patience because of problems that occur at times due to broken equipment, absence of food preparation employees, or improper training to name a few solutions to be improved.

The choice of our assisted living was done after visiting and checking out numerous ones in our area. We know that this is not a "Ritz"-like facility and there are times we must exhibit patience, something that everyone does not exhibit at times. Event planning is usually excellent, although starting times do not adhere to times listed in our Events Daily Calendar.

We have talked to other new residents moving in and who have lived here for a few weeks, and have found these Brookdale facilities meet all the marketing advertisements. We have been at our current facility since February 23, 2015, and plan to continue to do so in the foreseeable future.

Congratulations to our current Board of Directors for the efficient ways our meetings have been conducted after their election to our present Board positions.

 

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ALWAYS ALLITERATIVE

This week we are using the letter "H".

 

Having headaches happen heartily,

Hysterically hampering hundreds.

However, humans hold handily,

Have healthy honors hereabouts.

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Bernie is a real person who resides in one of our Brookdale communities. Many of the stories he has written are based on factual evidence from newspaper stories and other sources available to the public.  He uses his imagination in parts to help supply the “twist” at the end.  The views and opinions expressed in this blog are those of the author and do not necessarily reflect those of Brookdale Senior Living.

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