Our communities are welcoming new and returning residents.
As the Coronavirus pandemic reaches a recovery phase, we are building on our enhanced safety and cleaning protocols to create an environment that helps seniors manage the long-term effects of the COVID-19 pandemic. To that end, we’re implementing new care pathways for those experiencing the long-term health effects of COVID-19 and focusing on helping seniors manage the social and emotional aspects of a world changed by the virus.
Our communities and care teams have expanded our care protocols for helping residents manage chronic conditions, like heart disease, diabetes and COPD, based on the latest research into COVID-19 and its lingering effects. All our residents — current, new or returning — can anticipate receiving a high level of care based on guidelines established by the medical community and our own clinical experts.
- We are using our decades of senior-care experience and nationwide clinical reach to gain insights on how seniors experience COVID-19 recovery. In addition, we have worked directly with the CDC during the pandemic to keep them informed of the many impacts to seniors over the last 18 months.
- Our clinical teams are trained to identify many post-COVID symptoms and what to monitor, potential interventions and when to notify physicians.
- We have created additional resources for enhancing a culture of emotional and social well-being for both residents and associates.
- We are producing training materials to share with associates to help residents focus on self-care, including emotional well-being.
- We are creating dementia-specific post-COVID protocols in partnership with national experts to help those with dementia cope with the unexpected changes caused by the COVID-19 pandemic.
Seeing Hope in Action
Our senior living communities share photos tagged with #BrookdaleHope to celebrate Brookdale associates and residents receiving the COVID-19 vaccine.
To tour your future community in person, reach out via phone or email to arrange your visit. When you speak with a local community advisor, they will help you reserve your personalized tour time, answer any questions you might have and inform you of the latest health and safety protocols in place at the community.
On the day of your personalized visit, we ask that you adhere to certain basic health and safety standards, including:
- Wearing a mask
- Social distancing
- Participating in a Coronavirus (COVID-19) screening process
Being vaccinated is not required to tour a community.
Residents do not require testing or quarantine upon move-in, except under limited circumstances. If you have had direct, known exposure to COVID-19, we will ask you to settle into your new apartment and remain isolated for 14 days from the date of your last known exposure. Additionally, some state and local regulatory guidance mandates that all new residents be tested and/or quarantined for a period of time before they engage with the wider community. For the health and safety of everyone in the community, we will abide by local, state, and CDC guidelines as we welcome new residents.
We ask that all new residents choose to follow the health and safety protocols that are in place at each community while focusing on getting connected to your community.
New residents are not required to be vaccinated to make our community their home. We do recommend that residents choose to receive the COVID-19 vaccination. We are proud to have recently completed on-site vaccination clinics as part of a US first priority program in partnership with CVS Health. We have worked diligently to create a culture that promotes universal adoption of the vaccine.
If you have not been vaccinated prior to your move, we ask that you consult with your physician to make the choice that is appropriate for your particular situation. And if you need any additional help or information specifically regarding vaccination, you can reach out to the Health and Wellness Director at your community.
Any visitors at a community will need to make an appointment prior to arrival. Once you arrive, you will need to complete a screening for COVID-19 symptoms or exposure along with a temperature check. We are limiting the number of visitors per resident to four people at a time unless otherwise required by regulatory guidance. We also ask that when you socialize that you follow CDC guidelines, observe social distancing, and wear masks when possible.
What’s the Current Protocol for Mask Wearing?
At this time, face coverings or masks are required for associates and visitors in Brookdale communities, in accordance with the direction of the CDC. As the CDC guidance evolves, the protocols at Brookdale will evolve accordingly.
- Associates and essential healthcare workers are provided with at least one surgical mask per shift and other PPE as appropriate. We also encourage the use of a cloth mask in public any time they are outside the community, including during their commute.
- All permitted visitors must wear face coverings in the community.
- Residents are strongly encouraged to wear a cloth face covering in public areas of the community as they are able.
Who Is Screened for COVID-19?
Visitors and associates are screened upon entering the community. Our residents are also screened when they enter their community, and that includes any time they enter.
What Cleaning Measures Are in Place?
Brookdale refined its long-established cleaning protocols for infection control specifically to target the COVID-19 virus, based on scientific and healthcare recommendations. We use products that are certified by the Environmental Protection Agency (EPA) to both clean and disinfect and have been deemed effective against the virus that causes COVID-19. Associates are trained specifically on these products to understand usage and dwell times (i.e., how long a product must be in contact with a surface in order to properly disinfect it).
Community areas are cleaned regularly per protocol, including:
- Common areas such as libraries (if open)
- Associate bathrooms and breakrooms
- Public bathrooms (if open)
Every community now has at least one electrostatic sprayer, allowing common area hard surfaces to be disinfected much more efficiently after they have been cleaned. Sprayers help communities in the battle against COVID-19, disinfecting high-touch, hard surfaces at least three times per day. Two key advantages to electrostatic sprayers:
1. Speed, as disinfectant can be applied at 24,000 square-feet per hour
2. The electrostatic charge seeks out surfaces that human hands may have missed, like all around a handrail or door knob.
We’ll continue to make the health and safety of our residents and associates our top priority.
The above information is current as of April, 2021.
As a Brookdale resident, you can forgo going to the store for personal items and instead get them delivered right to your front door. Through our Personal Solutions program, available at most Brookdale communities, residents, or their families, can purchase items such as hearing aid batteries, shaving products, paper towels, hygiene products, and more. These items will be delivered to the apartment door without a resident ever having to interact with someone.
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