Moving to Senior Living During COVID-19


14-day Welcome Transition


Independent Living, Assisted Living and Skilled Nursing

What is the transition period experience like for new residents and their families?

  • During this time, residents receive in-room services, there will be multiple engagement opportunities with associates each day, and we’ll be monitoring residents consistent with the community’s policies, practices and the community’s licensing requirements. 

Resident Engagement is more important than ever, and we have enhanced our previous commitment to leveraging technology, as well as to our person-centered approach to well-being. Our Resident Programs associates have been given a variety of resources to provide in-room engagement. Because we have completed the Life Story/Optimum Life History, a tool we use to get to know individuals better, we will make these engagement opportunities focus on the overall well-being of each resident’s unique interests and desires.

We may utilize innovative technology to assist residents with staying connected to family and friends including:

  • Video-calling tools like FaceTime® and Zoom®
  • Our OneDayTM video app

We’ve trained associates to help support emotional well-being. As possible, we will arrange for trips to the courtyard or walking path for fresh air and a walk with a caring associate.  In-room dining options will feature a variety of menu choices, including menus to help meet diet and food preferences.


Alzheimer’s and Dementia Care

Emerging studies are showing that people living with dementia may be at a higher risk for more severe symptoms from COVID-19. We know those with dementia are part of the most vulnerable population, and we are committed to help protect their well-being.

Due to the nature of dementia and the inability of people living in the mid- to late stages of dementia to understand the directions and safety measures involved in remaining in their room, we have two options for your patient. The first option is to have a professional or family caregiver stay in the new resident’s room during the 14-day Welcome Transition Period. Health screenings will be conducted on all people assisting the resident in their room, and they must pass the health screening to enter the building. The second option is for the new resident to move-in initially into one of our Welcome Neighborhoods, where a companion will not be required. The resident must be able tolerate such a situation without extensive behavioral challenges.

We know that many families cannot wait long for dementia care assistance, and we have designed ways to facilitate move-ins during this unprecedented challenge while working to keep the health and well-being of our residents, patients and associates as the No. 1 priority.


After the 14-day Welcome Transition Period

Depending on the community’s stage of readiness in easing restrictions, after the initial 14-day transition period, the resident will be able to join community engagement and engagement programs outlined by the community’s stage of readiness as well as state guidance.

Reach out to inquire about your local community’s stage of readiness; and for the latest updates, visit our website.


*FaceTime is a registered trademark of Apple Inc. Zoom is a registered trademark of Zoom Video Communications, Inc. OneDay is a trademark of One Day LLC.

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