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Our response to Patient Safety during the COVID-19 pandemic

Coronavirus (COVID-19) has required all of us to act swiftly to implement measures designed to help protect those in our care as well as our associates. As parts of the country have reopened, at Brookdale, we’ve taken a cautious approach to resuming activities.  But now, working closely with state and local authorities, we’re beginning to relax some of our stricter safety measures, while maintaining many preventative guidelines, enabling more opportunities for social connection.

If you’re considering referring patients to senior living, all of our communities are now open for outdoor introductory visits for prospective residents. Most are also offering indoor discovery visits, during which a sample apartment may be shown, subject to local and state health guidance. You or your patients can learn more about how to choose the type of visit that’s right for them with our Community Visit Guide.

Health is Our Priority

How Brookdale is Responding to Flu Season


The Brookdale COVID-19 Toolkit

Access a variety of videos, flyers, and resources to help promote the safety and health of your patients.

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Common Questions About the Coronavirus (COVID-19)

  • Brookdale is evaluating all move-ins on a case-by-case basis.
  • In an effort to prevent the spread of COVID-19, all Brookdale communities are offering virtual tours only.
  • Contact your local community to request a virtual tour and for information on that specific community’s current move-in status.

In an effort to prevent the spread of COVID-19, all Brookdale communities have restricted access to visitors. Unless otherwise mandated by public health officials or pursuant to the direction of corporate clinical leadership, the following currently applies in our communities.

  • Visits:
    • Staff from licensed healthcare agencies and private duty providers are continuing to provide services essential to the health or safety of a resident.
    • Other visitors are prohibited at this time except for resident visitors in end-of-life situations.
    • Health screenings are performed on anyone entering the community.
    • We are rolling out a plan for virtual visits and encourage FaceTime and Skype calls.
  • Transportation
    • Transportation will continue for medically necessary healthcare appointments to outside providers.
    • Transportation-specific precautionary measures are in place which include:
      • Infection control protocols for vehicle cleaning
      • Driver training to help ensure understanding of infection control basics.
  • Outings
    • Outings other than to medical appointments are suspended. If the healthcare appointment is elective, we encourage it to be postponed.
    • Residents may choose to go on outings with families and friends but are made aware of CDC recommendations related to social distancing.

In addition to following Brookdale’s existing communicable disease outbreak protocols, we have implemented additional precautionary measures, following guidance from the Centers for Disease Control and Prevention (CDC), local health experts and the Brookdale clinical team.

  • Precautionary measures include:
    • Associate training & screening at all communities and across all service lines
    • To help create barriers in spreading of disease, we’ve updated and recommunicated all our contagious disease policies and protocols as they relate to current knowledge regarding COVID-19. This includes best practices and instructions for hand washing, using hand sanitizer, and disinfecting hard surfaces frequently.
    • Our Emergency Response Command Center has been activated with leaders across every function.
    • Brookdale is utilizing the Johns Hopkins COVID-19 tracking system to monitor COVID-19 outbreaks.
    • Adequate stock of precautionary, general supplies procured, as well as food and medicine.
  • COVID-19 is difficult to detect early, but communities have been provided with the tools needed to monitor residents’ health.

  • On March 14, 2020, we had our first confirmed COVID-19 case involving a community resident. Since then, we have had additional positives results at other locations. 
  • Visit our newsroom for updated information.

  • Stay in touch with your local sales associates and/or Business Development Director.
  • Visit our newsroom for updated information.